Introduction
If you have a general question regarding a specific UW Library application (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.
These could include
- questions about patches or updates issued by the vendor
- interest in a new module or functionality supplied by the vendor
- data feeds with or between other applications
Benefits
- No need to call your problem into the Service Center or Help Desk
- No need to call a specific developer or email several people
- Your support requests will go to the entire team of developers that support department applications
- The ability for you to add all important details to the ticket and monitor its progress
Available to
Resources
- If your problem is high priority please call 307-766-4357, option #1.
- If you are having a question about a departmental application please see the departmental applications service
Submit your question by selecting the Request Service button on this page. Quickly fill out a small form and the ticket is routed to the correct personnel.